If you would like to return a product for exchange, replacement, or refund, please email our customer support at email@example.com. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us.
Note: If utilizing an approved Prepaid Card, Fog Factory New London LLC will attempt to refund the payment method within the scope of our refund policy. Fog Factory New London LLC is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
You may return UNOPENED and UNUSED items for a full refund within 7 days of purchase. You may not return ANY opened or used products for hygienic reasons and therefore they are NON REFUNDABLE once opened or used.
If you are returning a product for a refund, we may charge a 15% restocking fee if the original product is not in brand new condition, and the original packaging you are returning is defective.
Promotional Term & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
To return a product, you are responsible for getting the product back to our facility.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. This will be at your cost and once the unwanted item has returned to us, we will refund you for the items.
Used items CANNOT be exchanged or returned
Fog Factory New London LLC
391 Colman St.
New London, CT 06320
We check all information on our website very carefully. However, an occasional error may occur, and we might update information that is inaccurate. We reserve the right to correct inaccurate information and are not responsible for typographical errors.