The DaVinci IQ has a replaceable 18650 battery with a 3500mAh capacity, lasting 90 minutes at a full charge and taking about 6 hours to charge. However, you may purchase the external charger to cut the charge time to half and another battery to swap anytime you want. The IQ heats up within a minute and can be half the time, depending on the heat you set.
- Smart path: The device will select the appropriate temperature on its own from four pre-selected ranges.
- Precision: For the experts, you can choose the precise temperature for yourself.
- Stealth: There are all the features of the device, but without the LED bright lights on the display.
- Boost: Saving the best for last, you can activate the boost mode by holding the control button for the IQ. This mode will produce massive clouds and allows the device to accommodate the vaping needs of an entire group.
If you would like to return a product for exchange, replacement, or refund, please email our customer support at email@example.com.
Please provide as many details as possible, including:
- Order Number – this can be found in the order confirmation email.
- Your Full Name
- The Shipping Address
- The Billing Address – only necessary if it differs from the shipping address.
- Phone Number
- Reason for Return – be as specific as possible.
If the return is approved you will get further directions on shipping the package back to us.
Terms & Conditions:
- If utilizing an approved Prepaid Card, Fog Factory New London LLC will attempt to refund the payment method within the scope of our refund policy. Fog Factory New London LLC is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
- All electronics have a 45 day warranty. Please keep your receipt until this time period is up – a return can not be completed without the receipt.
- Any cosmetic damage from the Manufacturer must be reported within 48 hours of delivery or pickup.
- You may return unopened and unused items for a refund within 7 days of purchase. Delivery fees will not be refunded after the package is delivered.
- You may not return any opened or used products for hygienic reasons. Products are non-refundable once they have been opened or used.
- We may charge a 15% restocking fee if the original product is not in brand new condition or the original packaging you are returning is defective.
- When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
- To return a product, you are responsible for getting the product back to our store location.